Privacy policy
House of Tribes Private Limited values your privacy. This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at www.thetribeconceptsusa.com, (collectively, “Platform”) made available by House of Tribe Private Limited (“Company”, “we”, “us” and “our”), a private company incorporated under the laws of India having its registered office at IDA, D.No.101-19-163,Plot No.21/Part, SY No.326/2, Layout No.110/72, Industrial Colony, Dowleswaram, East Godavari, 533125 Rajahmundry Andhra Pradesh, India.
The terms “you” and “your” refer to the user of the Platform. The term “Services” refers to any products or services offered by the Company whether on the Platform or otherwise.
Please read this Policy before using the Platform or submitting any personal information to the Company.
This Policy is a part of and incorporated within, and is to be read along with, the Terms and Conditions. If you have any questions or comments about the Policy, please contact us at www.thetribeconceptsusa.com.
This Policy does not apply to information that you provide to, or that is collected by, any third-party, such as social networks or pay through our Services and any other third party that you use in connection with its Services. We encourage you to consult directly with such third-parties about their privacy practices.
Your Consent
By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform or the Services therein.
Information We Collect:
We collect personal information such as your name, contact details, payment information, and preferences when you interact with our services. We may also gather technical data such as browser type, IP address, and device information through cookies and similar technologies.
How We Use Your Information:
We use your personal information to provide services, process transactions, improve our offerings, and communicate with you. This may include sending promotional emails or targeted advertisements.
Sharing Your Information:
We may share your personal information with trusted service providers and partners who assist us in operating our services, as well as for legal, compliance, or business purposes. We do not sell your personal information unless explicitly authorized.
Cookies and Tracking Technologies:
Cookies are used to enhance your experience on our site. You can manage cookie preferences through your browser settings.
Data Retention:
We will retain your personal information as long as necessary to fulfill the purposes for which it was collected or as required by law.
Security:
We implement appropriate technical and organizational measures to protect your personal data. However, transmission over the internet is not completely secure, and you use our services at your own risk.
Your Privacy Rights:
You have the right to access, correct, delete, or restrict the processing of your personal information. If you wish to exercise these rights or have concerns, please contact us. You may also withdraw your consent for processing personal data where applicable.
International Transfers:
Your information may be transferred to and processed in countries outside of the USA, with appropriate safeguards in place.
Minors:
We do not knowingly collect information from children under 18. If we discover such information, we will delete it as soon as possible.
Data Ownership :
You own the content created or stored by you as we respect your right to ownership of content created or stored by you. Your use of the Services does grant Company the license to use, reproduce, adapt, modify, publish or distribute the content created by you or stored in your account for Company internal purpose. Company tries keeping Users data safe but holds zero responsibility in case of data leaks.
The Privacy Policy Shall Be Governed In Following Areas
Online processes & type of information collected through Company
Use and Disclosure of personal information
Choice or Opt-out
Reasonable Security Practices & Procedures
Access or change your personally identifiable information
Grievance Redressal
Children’s Privacy
Online Processes & type of information collected through the app :
Online Processes
User registering at the Company may go through the following processes:
- User registration
- User access to own account details
- User access to own payment history
- User access to offers
Personal Information
Users registering at the Company are requested to provide some personally identifiable information (given in below clauses) which can be shared, disclosed or distributed to third parties only in accordance with this Privacy Policy.
Storage and Backup
From time to time, we take backup of your data on Platform on our cloud database. This is done for the purpose of enabling You to get your data back in case their phone's data becomes unusable, or phone gets lost, or you move to a new phone device. We also use this backup to provide useful insights and Information related to their spends such as weekly spends in a month, insights related to spend behaviour, etc., and to provide Information related to your spending, patterns and your data in the form of aggregated and anonymized statistics on data such as your spending by category, date, time, bank balances, etc.
We shall keep your information in our records till the period of time where we can potentially offer the Services to you. After such period of time where Services are no more relevant to you, we remove all the Information from our records.
Use and Disclosure of personal information :
Company will not sell or rent or publish such personally identifiable information collected unless consent is provided You. When you use our Company, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with the Platform, to notify you of any updated information and new activities and other related functions offered by Company, keep you informed about latest content available on the Platform, special offers, and other products and services of Company, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with Company or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests. In general, you can visit the Platform without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Platform and log on with your username and password. Once you provide your personal information, you are no more anonymous to us.
The personally identifiable information is supplied voluntarily for some of the following purposes:
Registration of Data & Other Optional Information:
You will be asked to register on the registration link. During registration, you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to the following:
- Full Name
- Mobile Number
- Email Address
- Password (Being Stored in MD5 Format)
- Aadhar Card Details
- Pan Details
- Payment details
- Other personal information as indicated on the online forms
Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Company.
E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that Company shall use your email id and mobile number information for sending promotional messages from time to time.
If you send us personal correspondence, such as letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
Data for analytics:
We collect small amounts of information/data contained in your browser for data analytics. Data analytics help us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address/, user ISP details, user browser, URL that you just came from (whether this URL is on our Platform or not), which IP address/URL you next go to (whether this IP address/URL is on our Platform or not), devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.
Further, we also collect some additional information, such as a billing address, banking information other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Our use of your information
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the Platform and our services, and further to ensure you favourable market conditions, only with your condition. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe operations; collect charges served; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.
We use your personal information to improve our platform, improve the Web site's content and product offerings, prevent or detect fraud or abuses of our Platform and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. We may also use your personal information to display contents and services that are targeted to your interests. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile under My Account or by clicking unsubscribe any email communication. You may make changes to your profile at any time.
Our Disclosure of your information :
Your personal information is an important part of our business and we are not in the business of selling it to others. Company shares your personal information only to categories of persons that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy as more particularly described below:
Internal Service Providers
We may employ third party services to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Platform (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal information to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to internal service provider’s own applicable privacy policy and you agree and acknowledge that Company shall not be responsible for the same.
Other Corporate Entities
We share much of our data, including personal information about you, with our parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online trading needs and related services, throughout the world. To the extent that these entities have access to your personal information, they remain bound by the existing Privacy Policy. As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer’s personal information generally is one of the transferred business assets but remains subject to the promises made in any preexisting Privacy Policy.
Information Sharing
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of Use or for complying with the applicable laws and regulations. No personally identifiable data of an individual User such as name, phone number, email address, spends data, card details etc. would be shared with any other User and/or third party unless explicitly approved by the concerned individual User himself/herself. However, if this conflicts with conditions mentioned in the immediate point above, this condition would become null and void. We may also present information related to credit records, User spends, patterns and User data tracked by the company only in the form of aggregated statistics on data such as overall app usage by date, time, balances, etc. within our app/site or to our partners.
Legal Requests
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud, and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose some of your personal information as is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Choice/Opt-outs
Company gives you the choice regarding the collection and usage of your personally identifiable information. During registration for “joining our mailing list,” we request for contact information in order to send bulletins and for advertising purposes. You may, therefore, choose to opt out of providing such information.
Further, once you are registered at the Company app, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may “unsubscribe” by contacting on unsubscribe link on our app. Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.
Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Company, your registered user ID and Password are required in order to access your profile information.
Grievance Redressal
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer through customer support channel @ www.thetribeconceptsusa.com
Changes to This Policy:
We reserve the right to update this policy. Any changes will be posted with an updated effective date.
Contact Us:
For any questions or to exercise your privacy rights, please contact us at support@thetribeconceptsusa.com
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